Oakland Macomb Obstetrics & Gynecology P.C
Illustrative photo of a receptionist helping some patients to fill out a form

Patient Service Representative - Medical Records & FMLA

Job title: Patient Service Representative - Medical Records & FMLA

Department / Group: Clinical

Location: Oakland Macomb Obstetrics and Gynecology – Rochester Hills, MI

Travel Required: No

Position Type: Full-Time

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Job & Summary

Oakland Macomb Obstetrics & Gynecology, P.C. is the largest OB/GYN practice in Michigan and continues to grow! OAMA prides itself on offering a respectful, family friendly, enjoyable work opportunity, to all qualified candidates.

If you are customer service driven, have a positive attitude, and want to make a difference towards women’s wellness and can envision yourself as part of our growing team, Oakland Macomb OBGYN is interested in hearing from you.

Full-time position salary offering commensurate with experience.

We can’t wait to meet you!

Role & Responsibilities

This role will be responsible for completing tasks as assigned by the Customer Service Coordinators and Assistant Manager.

  • Process FMLA and Disability paperwork as requested by patients
  • Ability to follow rules, regulations, and guidelines for FMLA and Disability paperwork processes
  • Monitor and handle all patient medical record requests
  • Retrieval of requested medical records
  • Produce Return to Work documentations
  • Work closely with all staff members in an efficient and respectful manner
  • Obtain and verify insurance information, including proper authorizations as needed
  • Answer patient and family member questions, meeting customer requests
  • Answer phone calls, schedule return visits and/ or rescheduling appointments as necessary
  • Sorting, scanning, faxing and mailing documents
  • Charging and posting records/paperwork processing, including handling and record fees
  • Assist fellow team members and provide cross department support
  • Ensure all process/procedure knowledge and actions fall within department standards
  • Maintain professional and positive team relationships and work environment
  • Displays willingness and ability to engage in a team approach and professional manner at all times
  • Ability to maintain focus, calm and an unbiased manner during busy schedules and issue resolution
  • Ability to communicate with patients and staff in a clear, concise, confident and professional manner
  • Ability to promote conflict resolution amongst the team, and co workers
  • Maintains attendance as scheduled including on time arrival and work day finish
  • Team Player- share job tasks without direction
  • All other duties as assigned
  • Ability to multitask

Qualifications and Education Requirements

  • High School Diploma or equivalent
  • 1–3-year(s) experience in health care industry with FMLA specialization
  • Proficient (Intermediate and above skills and abilities), level of operation with MS Office and use of office/phone equipment
  • Positive and motivational interpersonal skills – Customer Service orientation

Preferred Skills

  • FMLA processing experience
  • Associates Degree in related field
  • Customer Service experience in OB GYN
  • Experience with EMR and PM (Allscripts), Systems

Physical Environment

Medial office setting with administrative centers and patient exam and procedure rooms in all centers. Office and Medical/procedural equipment present in an indoor medical office building setting.

  • Lifting of no more than 10 lbs. occasionally
  • Sitting, standing, bending intervals at desk area up to 8 hours per day
  • Phone use with headset options
  • Clinical and Administrative team presence, not an isolated work area
  • Job Type: Full-time


  • 401(k)
  • Dental insurance
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Vision insurance


  • 8 hour shift
  • Day shift
  • Monday to Friday


  • Health care customer service: 1 year (Preferred)
  • FMLA & Medical Records: 1 year (Preferred)

Work Location

  • In person

Apply Now