Patient Service Representative - Medical Records & FMLA

Job title: Patient Service Representative - Medical Records & FMLA

Department / Group: Clinical

Location: Oakland Macomb Obstetrics and Gynecology – Rochester Hills, MI

Travel Required: No

Position Type: Full-Time

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Job & Summary

Oakland Macomb Obstetrics & Gynecology, P.C. is the largest OB/GYN practice in Michigan and continues to grow! OAMA prides itself on offering a respectful, family friendly, enjoyable work opportunity, to all qualified candidates.

If you are customer service driven, have a positive attitude, and want to make a difference towards women’s wellness and can envision yourself as part of our growing team, Oakland Macomb OBGYN is interested in hearing from you.

Full-time position salary offering commensurate with experience.

We can’t wait to meet you!

Role & Responsibilities

This role will be responsible for completing tasks as assigned by the Customer Service Coordinators and Assistant Manager.

• Process FMLA and Disability paperwork as requested by patients
• Ability to follow rules, regulations, and guidelines for FMLA and Disability paperwork processes
• Monitor and handle all patient medical record requests
• Retrieval of requested medical records
• Produce Return to Work documentations
• Work closely with all staff members in an efficient and respectful manner
• Obtain and verify insurance information, including proper authorizations as needed
• Answer patient and family member questions, meeting customer requests
• Answer phone calls, schedule return visits and/ or rescheduling appointments as necessary
• Sorting, scanning, faxing and mailing documents
• Charging and posting records/paperwork processing, including handling and record fees
• Assist fellow team members and provide cross department support
• Ensure all process/procedure knowledge and actions fall within department standards
• Maintain professional and positive team relationships and work environment
• Displays willingness and ability to engage in a team approach and professional manner at all times
• Ability to maintain focus, calm and an unbiased manner during busy schedules and issue resolution
• Ability to communicate with patients and staff in a clear, concise, confident and professional manner
• Ability to promote conflict resolution amongst the team, and co workers
• Maintains attendance as scheduled including on time arrival and work day finish
• Team Player- share job tasks without direction
• All other duties as assigned
• Ability to multitask

Qualifications and Education Requirements

• High School Diploma or equivalent
• 1–3-year(s) experience in health care industry with FMLA specialization
• Proficient (Intermediate and above skills and abilities), level of operation with MS Office and use of office/phone equipment
• Positive and motivational interpersonal skills – Customer Service orientation

Preferred Skills

• FMLA processing experience
• Associates Degree in related field
• Customer Service experience in OB GYN
• Experience with EMR and PM (Allscripts), Systems

Physical Environment

Medial office setting with administrative centers and patient exam and procedure rooms in all centers. Office and Medical/procedural equipment present in an indoor medical office building setting.

• Lifting of no more than 10 lbs. occasionally
• Sitting, standing, bending intervals at desk area up to 8 hours per day
• Phone use with headset options
• Clinical and Administrative team presence, not an isolated work area
• Job Type: Full-time

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule

• 8 hour shift
• Day shift
• Monday to Friday

Experience

• Health care customer service: 1 year (Preferred)
• FMLA & Medical Records: 1 year (Preferred)

Work Location

• In person

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