Oakland Macomb Obstetrics & Gynecology P.C
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Patient Service Representative

Job title: Patient Service Representative (PSR)

Job Category: Administrative

Department / Group: Customer Service

Location: Rochester Hills, Troy & Lenox, MI

Travel Required: No

Position Type: Full-Time

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Role & Responsibilities

This role will be responsible for completing tasks as assigned by the Patient Service Coordinators and Manager.
  • Answering patient and family member questions, meeting customer requests
  • Greeting all patients upon check-in and through check out process
  • Answering phone calls, scheduling return visits and or rescheduling appointments as necessary
  • Scheduling in-office and hospital procedures
  • Sorting, scanning and faxing and mailing documents as needed
  • Supporting FMLA, Disability, Medical Records, Scheduling efforts
  • Obtaining and verifying Insurance information, including proper authorizations as needed
  • Charging and posting records/paperwork processing, including handling fees
  • Medical records retrieval as necessary
  • Charging and posting appropriate record fees
  • Assisting fellow team members and supporting other locations as needed
  • Ensure all process/procedure knowledge and actions falls with department standards
  • Maintains professional and positive team relationships and work environment
  • Displays willingness and ability to engage in a team approach and professional manner at all times
  • Ability to maintain focus, calm and an unbiased manner during busy schedules and issue resolution
  • Ability to communicate with patients and staff in a clear, concise, confident and professional manner
  • Ability to promote conflict resolution amongst the team, and co workers
  • Maintains attendance as scheduled including on time arrival and work day finish
  • Team Player- share job tasks without direction
  • All other duties as assigned
  • Ability to multitask

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